Post & packaging fees:
UK: FREE for 1s class post. We also provide an option for a tracked next day delivery for £7.50
Rest of the world (with tracking reference number): £7.70
Delivery to Europe takes from one to two weeks.
Delivery to USA takes around 5 working days but in same areas it can take up to 2 weeks. Canada and Australia takes around 2 weeks.
Delivery time for kits
Dispatch within 2-5 working days. NB we do not keep kits ready in stock but assemble them on order - we keep constituent parts (threads and fabric) at the ready to do so. We are very fast with smaller kits and can usually turn them around within a day or two but it also depends on how busy we are! all orders are made in a strict priority order!. We will notify you if there's a production problem or any other delay that impacts your order before the 5th working day.
We accept returns within 2 weeks (no questions asked) on all kits and printed patterns and will issue a refund. We will refund shipping charges within 7 days of notice of cancellation for UK customers. Return postage fees are paid by the customer if the reason for return is other than a faulty return. If item is faulty or damaged in any way we will cover the cost of return postage.
We would like to get feedback to see if there is something that we can improve on though this is not necessary. We will also replace any item that has been damaged by the post office however we need the damaged article to be returned to us so that we can forward it to the post office. We will also re-imburse reasonable postage costs for sending damaged items back to us.