Post & packaging fees:
Patterns by email: FREE
Rest of the world (with tracking reference number): £9.80
Delivery to Europe takes from one to two weeks.
Delivery to USA takes around 5 working days but in same areas it can take up to 2 weeks. Canada and Australia takes around 2 weeks.
Delivery time for kits and printed patterns
Dispatch within 2-4 working days.
Delivery time for patterns by email
Patterns are send by email within 24 hours of payment.
We accept returns within 2 weeks (no questions asked) on all kits and printed patterns and will issue a refund. We will refund shipping charges within 7 days of notice of cancellation for UK customers. Return postage fees are paid by the customer if the reason for return is other than a faulty return. If item is faulty or damaged in any way we will cover the cost of return postage.
We would like to get feedback to see if there is something that we can improve on though this is not necessary. We will also replace any item that has been damaged by the post office however we need the damaged article to be returned to us so that we can forward it to the post office. We will also re-imburse reasonable postage costs for sending damaged items back to us.
We do not offer refunds on download products.
Methods of payment
We accept payments online and offline. If you don't want to order online from our website, you can call us and pay over the phone, our telephone number is +44(0)208 1447758.