Post & packaging fees depend on the weight of the product.
You need to reach the checkout page for our system to calculate postage according to your items in your cart.
Shipping fees
UK Orders £3 with exception of threads. We use Tracked Royal Mail, delivery within a couple of days with pre-arrival notification. The subscription service is free shipping.
USA (with tracking number): Start from $10
Australia (with tracking number): Start from 16 AUD
Delivery update for Australia: We have noticed delays with Aus Post, please be aware of it.
Canada (with tracking number): Start from 15 CAD
New Zealand (with tracking number): Start from 17 NZD
EU: Due to Brexit, we regret we don't ship to EU
For shipping fees to all other countries, you will need to reach the checkout page to view shipping for your order.
Delivery estimate
Delivery to UK takes from 1 to 3 working days.
Delivery to USA/Canada takes from 5-15 working days (there can be random delays in various depots due to CV19 measures, some items have been seen to take up 25 working days)
Delivery to Australia/New Zealand and rest of the world takes from 15 to 25 working days.
Once dispatched, you will be provided with a tracking number so you can track the progress of your package.
Returns
Except the subscription service, we accept returns within 2 weeks of receipt but must be in its original condition.
Return postage fees are paid by the customer if the reason for return is other than a faulty return. If item is faulty or damaged in any way we will cover the cost of return postage.
We will also replace any item that has been damaged by the post office however we need the damaged article to be returned to us so that we can forward it to the post office. We will also reimburse reasonable postage costs for sending damaged items back to us.
Discount codes
It has recently come to our attention that certain websites are issuing fraudulent coupon codes purporting to be for yiotas-xstitch.com. These sites have no affiliation with us and are just trying to attract traffic to their site for reasons unknown to us.
Just to let everyone know that we do not issue coupons in this fashion. The products we make are handmade on order - discount coupons are normally used in retail for overstock situations.
As we do not overstock, we do not use coupons in this manner. No site other than a direct email from us or on our own website can generate coupons that work on our site.
We have been designing and selling our own cross stitch designs since 2006. Our cross stitch kits are hand made and assembled when we receive your order. We are a two people company (husband and wife) who design and produce our own cross stitch products, wound threads and cut fabrics for your orders. Our small business is based in Scotland, UK.
We use Madeira threads in our kits. Madeira threads do not bleed and can be washed at 60 Degrees Celsius or 140 Fahrenheit.
Sample: How our kits look like
Ideal for beginners. Most common cross stitch fabric. We have two types, one without the grids and one with the grids (they are both white in colour). 14 count aida has larger holes, so you might see some white fabric under the stitches, depending on how tight or loose your stitches are. Use 2 strands for stitching.
Benefits of gridded fabric:
Great dense coverage, my personal favourite fabric! We have one without, and one with the grids. 16 count aida has slightly smaller holes then 14 count aida but easy to see. It has a very nice dense coverage - white fabric can not be seen under stitches. Use 2 strands for stitching. The colour available is white.
Ideal for advanced stitchers. Great for large designs. 18 count aida has small holes but it has a great dense coverage. Some people stitch with 2 strands, others use 1 strand. Our kits provide thread allowance for 2 strands. We would not recommend 18 count aida if you have poor eyesight. The colour available is white.
Ideal for advanced stitchers. Great for large designs. This fabric is for more advanced stitches (and good eyesight). The grids will dissapear when wash at 60 Celsius or 140 Fahrenheit. 25 count evenweave is ideal for large and advanced designs. It is worked over one. The colour available is off white.
Ideal for advanced stitchers. 28 count evenweave white. The difference is we do not count the squares, but the threads. It is worked "over two threads". The colour available is white.