Processing time
All our products are hand made and to order.
Currently, our proccessing time is within 10 working/business days.
The crafts heart SAL will ship end of December
Shipping fees
Post & packaging fees depend on the weight of the product. All products (except for accessories) are shipped with a tracking number.
You need to reach the checkout page for our system to calculate postage according to your items in your cart.
UK - £3
USA - From $10
Canada - From $15
Australia - From $16
All other - From £7
Europe - Due to Brexit, our website is unable to accept orders from EU. However you will be able to place an order at our Etsy store, click HERE
Returns
Except the subscription service, we accept returns within 2 weeks of receipt but must be in its original condition.
Return postage fees are paid by the customer if the reason for return is other than a faulty return. If item is faulty or damaged in any way we will cover the cost of return postage.
We will also replace any item that has been damaged by the post office however we need the damaged article to be returned to us so that we can forward it to the post office. We will also reimburse reasonable postage costs for sending damaged items back to us.
Discount codes
Certain websites are issuing fraudulent coupon codes purporting to be for yiotas-xstitch.com. These sites have no affiliation with us and are just trying to attract traffic to their site for reasons unknown to us.
We don't issue coupons in this fashion. The products we make are handmade on order - discount coupons are normally used in retail for overstock situations.
As we do not overstock, we do not use coupons in this manner. No site other than a direct email from us or on our own website can generate coupons that work on our site.
