All our kits are hand made/picked and assembled when we receive your order.
Dispatch
Dispatch within 5 working days.
Next subscription box goes out on 1st of October.
Post & packaging fees depend on the weight of the product.
You need to reach the checkout page for our system to calculate postage according to your items in your cart.
Shipping fees
UK Orders £3 with exception of threads. The subscription service is free shipping.
USA (with tracking number): Start from $10
Australia (with tracking number): Start from 16 AUD
Delivery update for Australia: We have noticed delays with Aus Post, please be aware of it.
Canada (with tracking number): Start from 15 CAD
New Zealand (with tracking number): Start from 17 NZD
Europe: Due to Brexit, our website is unable to accept orders from our EU friends. However, all our EU stitchers are able to place an order at our Etsy shop, visit: https://www.etsy.com/uk/shop/YiotasXStitch
For shipping fees to all other countries, you will need to reach the checkout page to view shipping for your order.
Delivery estimate
Once dispatched, delivery to UK takes from 1 to 3 working days. However, please be aware of Royal Mail strikes which currently causes some delays.
Once dispatched, delivery to USA/Canada takes from 5-15 working days (there can be random delays in various depots due to CV19 measures, some items have been seen to take up 25 working days)
Once dispatched, delivery to Australia/New Zealand and rest of the world takes from 15 to 25 working days.
You will be provided with a tracking number so you can track the progress of your package.
Returns
Except the subscription service, we accept returns within 2 weeks of receipt but must be in its original condition.
Return postage fees are paid by the customer if the reason for return is other than a faulty return. If item is faulty or damaged in any way we will cover the cost of return postage.
We will also replace any item that has been damaged by the post office however we need the damaged article to be returned to us so that we can forward it to the post office. We will also reimburse reasonable postage costs for sending damaged items back to us.
Discount codes
It has recently come to our attention that certain websites are issuing fraudulent coupon codes purporting to be for yiotas-xstitch.com. These sites have no affiliation with us and are just trying to attract traffic to their site for reasons unknown to us.
Just to let everyone know that we do not issue coupons in this fashion. The products we make are handmade on order - discount coupons are normally used in retail for overstock situations.
As we do not overstock, we do not use coupons in this manner. No site other than a direct email from us or on our own website can generate coupons that work on our site.