Shipping info
Update: All our kits are handmade and assembled on order. Your order will be processed within 6 working days. Please be patient as we have a high volume of orders. We will notify you when it has been sent.
Post & packaging fees depend on the weight of the product.
You need to reach the checkout page for our system to calculate postage according to your items in your cart.
EU (with Tracking reference): Start from £6.60
Rest of the world (with tracking reference number): Start from £6.60
Delivery to Europe takes between 5-7 working days.
Delivery to USA/Canada/Australia/New Zealand takes between 5-10 working days.
Delivery time for kits
Dispatch time is within 6 working days from order.
NB we do not keep kits ready in stock but assemble them on order - we keep constituent parts (threads and fabric) at the ready to do so. We are very fast with smaller kits and can usually turn them around within a day or two but it also depends on how busy we are! All orders are made in a strict priority order! We will notify you if there's a production problem.
Returns
We accept returns within 2 weeks (no questions asked) on all kits and will issue a refund. Return postage fees are paid by the customer if the reason for return is other than a faulty return. If item is faulty or damaged in any way we will cover the cost of return postage.
We will also replace any item that has been damaged by the post office however we need the damaged article to be returned to us so that we can forward it to the post office. We will also reimburse reasonable postage costs for sending damaged items back to us.
Discount codes
It has recently come to our attention that certain websites are issuing fraudulent coupon codes purporting to be for yiotas-xstitch.com. These sites have no affiliation with us and are just trying to attract traffic to their site for reasons unknown to us.
Just to let everyone know that we do not issue coupons in this fashion. The products we make are handmade on order - discount coupons are normally used in retail for overstock situations.
As we do not overstock, we do not use coupons in this manner. No site other than a direct email from us or on our own website can generate coupons that work on our site.