Processing time: 7 working days. All our kits are hand made
Next subscription box goes out on 1st of April.
Royal Mail update: Royal Mail has currently some delays - your order may take longer to arrive than usual. Please allow 5 - 8 weeks for all deliveries outside of the UK.
Shipping fees and delivery estimate
Post & packaging fees depend on the weight of the product.
You need to reach the checkout page for our system to calculate postage according to your items in your cart.
UK - £3 (free for subscription club)- 1-5 working days
USA - From $10 - Delivery 10-15 working days
Canada - From $15- Delivery 10-15 working days
Australia - From $16 - Delivery 15-25 working days
New Zealand - From $17 - Delivery 15-25 working days
Europe: Apologies but due to Brexit, our website is unable to accept orders from our EU friends. Some of our products are available at our Etsy shop which handles EU tax automatically, visit: https://www.etsy.com/uk/shop/YiotasXStitch
Returns
Except the subscription service, we accept returns within 2 weeks of receipt but must be in its original condition.
Return postage fees are paid by the customer if the reason for return is other than a faulty return. If item is faulty or damaged in any way we will cover the cost of return postage.
We will also replace any item that has been damaged by the post office however we need the damaged article to be returned to us so that we can forward it to the post office. We will also reimburse reasonable postage costs for sending damaged items back to us.
Discount codes
It has recently come to our attention that certain websites are issuing fraudulent coupon codes purporting to be for yiotas-xstitch.com. These sites have no affiliation with us and are just trying to attract traffic to their site for reasons unknown to us.
Just to let everyone know that we do not issue coupons in this fashion. The products we make are handmade on order - discount coupons are normally used in retail for overstock situations.
As we do not overstock, we do not use coupons in this manner. No site other than a direct email from us or on our own website can generate coupons that work on our site.