We are still able to trade, we work from home
We are still able to trade and will keep sending you our products as long as Royal Mail stays open. We do not go out to send orders - all shipments are collected directly from a drop point from our house with no interaction. Deliveries are also dropped off with no interaction as well. We additionally sterilise packages prior to opening and heat treat smaller unsealed items that may have been handled recently and cannot be washed. We keep a religious hand washing procedure which is part of our normal operating procedure anyway but this has been increased in regularity.
We have to introduce a £3 fee for all UK shipping as it appears first class ordinary post is severely delayed and we only have visibility of issues after complaints. Tracked 24 is much faster than ordinary post and has advanced notifications by text prior to delivery. it will be used for all orders regardless of value with the exception of thread refills which we will continue to use ordinary first class post.
Stay indoors, safe, and keep stitching!
We are a small family run business (husband and wife) based in Scotland, UK.
We design and manufacture counted cross stitch kits.
Thank you for your visit!