Terms and conditions
Cross stitch kits
Once received, please check that nothing is missing from your kit. Please let us know within 14 days if there is something wrong with your kit.
We accept returns within 2 weeks (no questions asked) on all kits and will issue a refund on receipt of returned item. Return postage fees are paid by the customer if the reason for return is other than a faulty return. If item is faulty or damaged in any way we will cover the cost of return postage.
We will also replace any item that has been damaged by the post office however we need the damaged article to be returned to us so that we can forward it to the post office. We will also reimburse reasonable postage costs for sending damaged items back to us.
We give extra thread than the allowance recommended. We will provide more threads should you run out. However if you use the "parking method" we will not provide extra threads because we believe that this method uses large, unnecessary and wasteful amounts of threads. Also bear in mind that we will not give extra thread if you have carried over from 10 stitches. We will not provide more thread if the aida count has been changed by you. We will provide thread for the amount listed only, using two strands over one stitch.
Conditions of Use
By using this website, you agree and accept the following terms of service:
Yiotas xstitch reserves the right in its sole discretion and without any obligation, to correct any errors found within this website.
You may not redistribute in any way or sell any patterns provided by Yiotas xstitch without prior permission. The cross stitch patterns provided are for personal use only.
Disclaimer - copyright for images used for cross stitch: It is not our intent to infringe on any copyright. Images used for cross stitch are either taken from the public domain with the artists permission or we pay license fees to the respective artists.
We reserve the right to change the prices at any time. This might happen because our license fees may have increased, our suppliers may have increased their prices or noticed an error in our pricing.
Copyright for our designs
All our designs are protected by copyright and any unauthorised use is punishable under international copyright law. Any file you purchase through Yiotas XStitch (printed or download) is for your personal use only. You cannot print, copy or transfer this file to another person, in paper or electronic format.
What is allowed:
• Print out copies for your PERSONAL use.
• Save a copy of the file on your computer.
What is not allowed:
• Make copies of our design to give or to sell
• Send copies of our file by email
• Upload or post our file onto a website
• Make kits from our designs
We hope you respect our terms and conditions. Please understand that we earn our living from our designs.
Yiotas XStitch is committed to protecting your privacy and we fully comply with the applicable UK Data Protection and consumer legislation.
We respect your privacy and will never use your private information nor will share it with any other organisation. We email you when you make an order and to update you on progress of your order. We may occasionally send a newsletter. You can unsubscribe from that email and you can also disable newsletters from your account page.
Regarding financial information please note that we do not store or keep your credit or debit card details, this is for your own security.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
When you sign up you give us permission to contact you when you have left an item in your shopping cart as a reminder that you have the item in your cart.
When you sign up you give us permission to contact you regarding competition announcements and similar product offers. Your personal details will not be passed to third parties.